FAQ
Frequently Asked Questions on Chanhels Corner.
Q: How do I place an order through your website?
A: 1. Click on the item you want
- Select the type of product you want (if there are varieties)
- Select Add to Cart
- Click Check out on add to Cart
- Fill-out the necessary details needed for the shipment
- Choose a payment method (COD, COP)
- You will then receive a confirmation and just wait for the product to arrive.
Q: Are there other ways that we could pay for the item aside from COD and Credit Cards?
A: Yes, we accept bank transfers through BPI and BDO or you could send the money through Western Union or M lhuillier. Just send us a message on Facebook for further details. By doing a bank transfer or pera padala, the shipping time may only take 1-3days.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted.
Q: What courier do you used in shipping?
A: Chanhels Corner offers Cash on Delivery service nationwide. This is in partnership with J&T .
Q: How much is the shipping cost?
A: FREE Shipping Nationwide for orders P1000 and Above
B: P100 COD FEE, P100 Manila Express, P175 Provincial Express
Q: How long should I wait for my items to arrive?
A: Estimated Time of Delivery
Metro Manila: 3-5 business days
Outside Metro Manila: 7-10 business days
Please take note that our cash on delivery service is handled by a third party courier,. We do not hold or control the time of the delivery once it is on transit status.
Q: I did not received any confirmation, what should I do?
A: If you successfully used our checkout system, you should received a confirmation in about 60 seconds after finishing the process. However, the tracking code may take a bit of time since it takes 12-24 hours to encode it via 3rd party logistics.
If you still did not receive any confirmation within 12-24 Hours, please contact us at info.chanhelscorner@gmail.com
Q: My item has not arrived on the given timeframe?
A: There are instances where the shipping time takes more than we stated, this is because of some reasons
* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area
Always make sure to COMPLETE YOUR SHIPPING ADDRESS to ensure a successful delivery.
HOW DO I CHECK THE STATUS OF MY ORDER?
We provide a tracking number to all transactions. To check the status of an order please go to: http://jtexpress.ph/ or message us on our Facebook page CHANHELS CORNER
For more questions, please email us at info.chanhelscorner@gmail.com
